Job Ref: Charge-back Analyst

Location: Malta

Salary: 30-35k

Salary Details: bonus packages included

Job Description

Our client who are a leading Payments Service Provider/Acquirer are currently looking for a Charge back Analyst to be based in Malta.

  Responsibilities will include:

- Engage directly with merchants and issuing banks to resolve and advise on card transaction queries and disputes

- Investigate, collect /compile data and prepare cases to represent chargebacks in accordance with company and    card scheme requirements

- Analyze data and documentation, consulting both internally and externally to resolve client disputes

- Assume case ownership and decide on most appropriate course of action to take

- Establish and maintain relationships with key company clients and 3rd parties

- Work in close contact with other team members and other department to ensure targets are achieved

- Keep up to date with latest card scheme development regarding dispute management

- Troubleshoot and research processing errors

- Assist in documenting and reviewing policies and procedures

- Take responsibility for training & knowledge sharing with peers

- Assist in testing system/product functionality and enhancements

- Other generic duties as assigned

 The ideal candidate must:

- Be highly proficient in both verbal and written English

- Have excellent organisational and interpersonal communication skills

- Be PC literate with a good working knowledge of Microsoft Excel and Word

- Have both analytical and creative thinking with good decision making skills

- Strong attention to detail with time management skills and ability to prioritise

- Be Reliable, flexible and a good team player

- Be able to work on own initiative, with little direction under pressure and to tight deadlines

- Be driven and self-motivated to learn and develop

- Minimum 2 years work experience in a fast paced multinational environment

- Strong personal and interactive skills with all levels of management

 In addition the ideal candidate should preferably possess:

- Minimum Diploma Level of education

- Basic understanding of Accounting or Finance principles

- At least 2 years work experience in a similar position in the Card Payments Industry or iGaming – is preferred.        

Contact Details

Consultant: Chris

Contact Tel: 0044 1707 707 030

Contact Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can apply for this vacancy using our online application form. This will require you to provide some basic information and your current CV.